Hello, I’m Felipe.
I am an IT Engineer with 8+ years of experience in SAP NetWeaver ABAP, SOAP Web Services, Ariba Cloud Integration support, as well as, consulting in Atlassian Jira, and Confluence migrations.
Passionate about Knowledge-Centered Service, I have performed as a knowledge base lead for a team of 15+ members, empowering and mentoring peers on maintaining and creating documentation to better support our customers and streamline support processes.
Having written my bachelor thesis on the topic of KCS, I sought to identify strengths and which aspects should be improved to maximize the success of the knowledge management strategy.
With technical experience in IT and formal education in business, I can leverage my technical skills and understand critical business processes in a manner that effectively supports customers’ enterprise needs.
I’m also passionate about open source and self-hosting. I have my Homelab running several FOSS services in Docker containers. I have also created a pretty simple and fun Reddit bot that I host on my home server.
Certifications
- LPI LE-1: Linux Essentials
- ITIL 4 Foundations
- Docker Essentials: A Developer Introduction by IBM
- … and more to come
Courses
- Introduction to Linux OS
- Linux Terminal
- Jira Administration (Server and Cloud)
- Confluence Essentials
- Jira and Confluence Together
- ABAP Basics
- ABAP Advanced Troubleshooting
- SAP S/4HANA: Strategy and General update
- UESC10 – SAP Enterprise Support – Processes and Skills
- UESC30 – SAP Enterprise Support – Services
- TOEFL ITP
Software and Tools
- Python
- PostgreSQL
- Groovy script
- bash/shell scripting
- SoapUI
- Postman
- Selenium
- Splunk
Professional Experiences
- Cprime, Inc. (since Oct 2022)
- E-Core/Atlassian (May 2021 – Sep 2022)
- SAP (Mar 2015 – Apr 2021)
Formal Education
Universidade Federal do Rio Grande do Sul
Bachelor of Business Administration
Graduation thesis: Impact of the Knowledge-Centered Service methodology in IT support
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